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Technical Support

  How to Contact Us:  

Please contact us with any questions or technical questions/issues you're having by sending an email to (Remember to include your company name and software license serial number. It can be found in the Help > About PTW32 window or on the hardware key.)

For assistance with Captor Library equipments/devices or to request a device not found in your existing library, please email requests to Please include all manufacturer datasheets in .pdf format along with the name of your company and serial number.

*Support is provided only for clients with a valid maintenance agreement. Expired licenses may be renewed by contacting