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How do I fix a PTW software crash when I attempt to export a Crystal Report file?

Error Message: "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client"


Reason: This message appears when you try to export a Crystal Report. Crystal Report will check your mail client; and if there is a problem, PTW will crash.

Solution: Complete the following in order to successfully export a Crystal Report:

Step 1 – In the Control Panels, select Internet Options.


Step 2 – Select the Programs tab. In the E-mail pull down menu, select Microsoft Outlook. Click OK.

Upon successful completion, execute the software. Exporting Crystal Reports should now operate.


If you have additional questions, please feel free to contact tech support.